FAQS

Payment

Payments must be made at time of purchase either through our online shop on this website or through Etsy. 

Shipping

Most of our items are shipped within 3-5 business days. You will receive a notice once your item has shipped and is on the way. Please note that around holidays our shipping schedule may differ. If there is a delay in processing your order, you will be notified. 

Refunds and Exchanges

Refunds must be submitted within 10 days of purchase. Only unopened items (seals must not be broken) may be returned for a refund. Buyer pays for shipping of the item back to Beach House Teas if the item is requested to be returned. 

Processing Time

We are a family business!  We lovingly handcraft, package and ship all teas, herb infused sugars, tea-infused bath products ourselves to ensure freshness and stellar quality for every order that goes out the door.  Depending on size of order, our process times may vary, but most are processed within two business days and shipped within 3-5 business days.  If you need your order by a specific date, please let us know and we will do our utmost to accommodate!

Organic ingredients

Did you know that tea is one of the most highly sprayed crops we consume?  Sadly, the chemicals used to douse most tea plants are never washed off during processing meaning that all those undesired chemicals are coming off for the first time in your cuppa!  We are committed to using organic teas and ingredients here at Beach House Teas.  All of our teas are organic and certified fair trade, plus 98% of the ingredients we use to blend with our teas are also organic.

Flavoring

Our tea blending style is unique and any flavor we add are pure organic extracts.  Flavorings labeled natural  can still contain questionable ingredients so we stay away from them altogether.  Our tea blends gain their flavors from REAL food such as spices, herbs, flowers, nuts, fruits, etc.  This brings a distinctly delicious taste and aroma to your tea, providing a burst of fresh flavor unlike anything you have ever experienced from teas with flavorings. To read more about the pure organic extracts we use, read our blog post here.

Shelf life & Storage

We do not use any preservatives or other such chemicals in our tea blends.  This means your tea is in its purest (and healthiest) form.  This also means that you do need to be mindful of shelf life.  We recommend consuming your tea within 6 months of purchase for best/freshest quality and flavour.  We recommend storing your tea for no longer than 9 months, especially for tea blends containing nuts or fruit pieces.  For daily storage, be sure your tea is kept away from light, which can deteriorate the quality of your tea leaves, and air.  Latch lock canisters, or stoneware/ceramic canisters with rubber gasket sealed lids are fantastic for storing loose tea!

 

Privacy Statement

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

We will NEVER ask for your personal information for a secondary reason, like marketing. You must subscribe to our newsletter to receive any marketing - click here to subscribe. 

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Disclaimer

Any statements made on this website have not been evaluated by the Food and Drug Administration (FDA). Any information or products discussed on the website are not intended to diagnose, cure, treat, or prevent any disease or illness. Please consult your own health care practitioner before making changes to your current diet or before beginning any herbal or vitamin supplement regimen or exercise program. 

Security

We do not store, share, or track any personal financial information. All transactions are via third party payment processors using the latest encryption and security technologies.

Contact

Beach House Teas • PO Box 1511, Long Beach WA 98631

email: info@beachhouseteas.com

Share your love

Do you love your Beach House Teas products?  Post on Instagram and/or FB, tag us @beachhouseteas with #beachhouseteas and #beachtoteacup for a chance to be featured!  We love seeing your un-boxing snapshots, flat-lays and creative enjoyment of your new teas and chocolates.