FAQS

Payment

Payments must be made at time of purchase on this website using a secure third party payment processor. For wholesale customers payment terms vary by contract. 

Forms of payment we accept online: Visa, Mastercard, American Express, Discover Card, Apple Pay, PayPal.

Shipping

Most of our items are shipped within 3-5 business days. You will receive a notice once your item has shipped and is on the way. Please note that around holidays our shipping schedule may differ. If there is a delay in processing your order, you will be notified. 

We ship most of our packages in recycled boxes. We try to reuse as many boxes as we can and often get shippable boxes to reuse from friends and family. If we use packing peanuts with your order, they remade of 100% biodegradable compact corn and potato starch pellets.

Refunds and Exchanges

Refunds must be submitted within 10 days of purchase. Only unopened items (seals must not be broken) may be returned for a refund. Buyer pays for shipping of the item back to Beach House Teas if the item is requested to be returned. 

Processing Time

Depending on size of order, our process times may vary, but most are processed within two business days and shipped within 3-5 business days.  If you need your order by a specific date, please let us know and we will do our utmost to accommodate!

Organic ingredients

Did you know that tea is one of the most highly sprayed crops we consume?  Sadly, the chemicals used to douse most tea plants are never washed off during processing meaning that all those undesired chemicals are coming off for the first time in your cuppa!  We are committed to using organic teas and ingredients here at Beach House Teas.  All of our teas are organic and certified fair trade, plus 98% of the ingredients we use to blend with our teas are also organic.

Tea leaves

Our tea leaves come from a few different places depending on the tea blend, but most from China. There are currently only about five farms in the US that are growing the tea plant, but none are at the production needed for most US based tea companies and usually produce for themselves.

We work with a company that sources tea for us. When they consider a farm or harvesting site, they extensively review plant materials and take the health of their customers and the environment into serious consideration. They personally visit each producer to verify their partnership and that sustainability is practiced.

The tea leaves in particular are cultivated on organic tea estates tended by generations of expert growers. The tea leaves are all organic certified. They then rigorously test each product in their in-house quality control laboratory to insure it is safe to consume or use.

Flavoring

Our tea blending style is unique and any flavor we add are pure organic extracts.  Flavorings labeled natural  can still contain questionable ingredients so we stay away from them altogether.  Our tea blends gain their flavors from REAL food such as spices, herbs, flowers, nuts, fruits, etc.  This brings a distinctly delicious taste and aroma to your tea, providing a burst of fresh flavor unlike anything you have ever experienced from teas with flavorings. To read more about the pure organic extracts we use, read our blog post here.

Packaging

We are a family business!  We lovingly handcraft, package and ship all teas, herb infused sugars, tea-infused bath products ourselves to ensure freshness and stellar quality for every order that goes out the door.  We do not use a co-packing facility. We package all of our items by hand right down to the individual tea bags. We use very little machinery in our process. This way we can assure the quality and freshness of our products.

We care about getting fresh, delicious tea to you and about it staying that way until you're done drinking it. That's why we ship our teas in superior quality packaging. Each bag has a resealable zipper that can be used many, many times without malfunctioning and has a five-layer body that protects your tea from light, moderate heat and humidity.

Shelf life & Storage

We do not use any preservatives or other such chemicals in our tea blends.  This means your tea is in its purest (and healthiest) form.  This also means that you do need to be mindful of shelf life.  We recommend consuming your tea within 9-12 months of purchase for best/freshest quality and flavor.  We recommend storing your tea for no longer than 12 months, especially for tea blends containing nuts or fruit pieces.  For daily storage, be sure your tea is kept away from light, which can deteriorate the quality of your tea leaves, and air.  Latch lock canisters, or stoneware/ceramic canisters with rubber gasket sealed lids are fantastic for storing loose tea! 

Privacy Statement

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

We will NEVER ask for your personal information for a secondary reason, like marketing. You must subscribe to our newsletter to receive any marketing - click here to subscribe. 

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Disclaimer

Any statements made on this website have not been evaluated by the Food and Drug Administration (FDA). Any information or products discussed on the website are not intended to diagnose, cure, treat, or prevent any disease or illness. Please consult your own health care practitioner before making changes to your current diet or before beginning any herbal or vitamin supplement regimen or exercise program. 

Security

We do not store, share, or track any personal financial information. All transactions are via third party payment processors using the latest encryption and security technologies.

Contact

Beach House Teas • PO Box 1511, Long Beach WA 98631

email: info@beachhouseteas.com

Share your love

Do you love your Beach House Teas products?  Post on Instagram and/or FB, tag us @beachhouseteas with #beachhouseteas and #beachtoteacup for a chance to be featured!  We love seeing your un-boxing snapshots, flat-lays and creative enjoyment of your new teas and chocolates.